Teenagers In Customer Service Aren’t Punching Bags For The Middle-Aged

We need to punch up, not down when things don’t pan out the way they should

We need to punch up, not down when things don’t pan out the way they should

Photo by Christiann Koepke on Unsplash

I have a young person of my own, a double-thumb-texting, Kardashian-obsessed Gen-Z member. A lot of my mental real estate is inhabited by the challenges of parenting her. But what’s taking up an increasing amount of space are thoughts about j…